Returns & Refunds


Our Contract

When you place an order with http://www.ivansclothing.com, we will send you an order acknowledgement by email containing all the details of your order. This is NOT an order confirmation but an acknowledgement that your order has been received. Our acceptance of your order will take place when we send you a dispatch confirmation email. Any products on the same order, which we have not confirmed in a Dispatch Confirmation email, will not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following, but not limited to: the product ordered being out of stock; our inability to obtain the authorisation for payment; the identification of an error within the product information, including price and promotional offers; you not meeting the eligibility to order as set out in the Terms and Conditions.

You are seeking to enter into a contract with Ivans Clothing Limited when you place an order.
Contract Cancellation & Refunds/Return Information

If you are not satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) in their original packaging, unworn, unwashed and complete with their original labels. You must notify us that you wish to cancel your order, you have a right to cancel this contract within 14 days without giving any reason. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

For sale of goods, the cancellation period will expire after 14 days from the day on which you (or your representative) acquire physical possession of the goods supplied.

To exercise the right to cancel, you must inform us in writing by post at Capital Link, Windsor Road, Cardiff, South Glamorgan CF24 5NG or via email to info@ivansclothing.com, of your decision to cancel this contract by a clear statement e.g.

To Whom It May Concern,
I hereby give notice that I cancel my contract of sale of:
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):

If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return these goods via post to Ivans Clothing, Unit 2B 186, Bridport Road, London, N18 1SJ, United Kingdom within 14 days of cancelling your contract with Ivans Clothing. Please note: All return postage costs are the responsibility of the customer.

You will find a returns address label and instructions enclosed with your order. You must enclose the Returns Note attached to the Dispatch Note indicating the quantity you are returning and optionally, the reason for the return.

Keep details of goods returned, together with the remaining part of the Dispatch Note and Proof of Return Document, until you have received your refund, in case of the unlikely event of returned goods being lost in transit. All return postage costs are the responsibility of the customer. We would also recommend that you use a postal service that insures you for the value of the good you are returning.

Please allow up to ten days for your goods to reach us.

You cannot return items to a Ivans Clothing concession or any Peacocks stores

Products We are Unable to Refund

Underwear and jewellery for piercings cannot be returned for hygiene reasons. This will be indicated along with the product information on our website.

These conditions do not affect your statutory rights.
Replacement Policy

We do not offer an exchange service.

If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per our standard policy.
Lost the Original Returns Paperwork?

If you no longer have the returns label please address the package to:

Ivans Clothing
Unit 2B 186
Bridport Road
London, N18 1SJ, United Kingdom

Please make sure that you include the following information:

    Order number
    Name and address, including postcode
    Contact telephone number
    Email address
    Reason for return (optional):
        Too small
        Too big
        Wrong colour
        Damaged on receipt
        Wrong item received
        Not suitable
        Faulty
        Other

Write the order number on the top left-hand side of the packaging to help us to identify your parcel at our warehouse.

All return postage costs are the responsibility of the customer.

Loading...